Terms & Conditions

MURR Media is a trading name of Valley Creative Limited, a company registered in Ireland under company number 778213.

1. Intellectual Property Rights

All footage and photographs captured by MURR Media remain the intellectual property of MURR Media, unless otherwise agreed in writing prior to commencement of the project. Clients may use the footage and photographs as per the agreed terms but cannot claim ownership of the raw or edited material.

2. Provision of Raw Material

Unless explicitly included in the service package, raw footage and unedited photographs will not be provided to the client. Requests for raw footage or unedited photographs must be made in writing and may be subject to additional charges.

3. Editing and Turnaround Time

The standard editing turnaround time for both video and photo projects is approximately two weeks from the date of shooting. This timeline is an estimate and may vary depending on the complexity of the project and current workload.

If expedited editing is required, a rush fee will be applicable. The amount of the rush fee and the revised timeline will be communicated and agreed upon prior to commencement.

4. Delivery of Final Product

The final product will be delivered via digital download, unless otherwise agreed upon. MURR Media will inform the client of the digital platform and format for download. Additional formats or physical copies may be available upon request and may incur additional charges.

5. Revision Policy

Up to 3 rounds of minor revisions are included at no additional cost. Minor revisions include changes to shot selection, music, titles, colour grade, and similar adjustments. If the client wishes to change the overall direction or style of the edit after it has been agreed upon, this will be treated as a new project and will incur additional costs.

6. Music and Sound Effects Licensing

MURR Media ensures that all music and sound effects used in video and photo project edits are properly licensed, adhering to copyright laws.

In certain cases, clients may be required to assist in the licensing process. This involves pasting a link to the video (as posted on platforms such as their website, Instagram, TikTok, or YouTube) into the licensing platform used by MURR Media. This step is essential to clear the video of any potential copyright claims and ensure compliance with licensing terms. MURR Media will provide guidance and support to ensure this process is straightforward.

7. Use of Content for Promotion

MURR Media reserves the right to use any footage or photographs captured during the project for promotional purposes, unless expressly prohibited by the client in writing.

Where content produced by MURR Media is published online or on social media, the client should credit MURR Media where possible (e.g. tagging @murrmedia or including a credit in the caption or description).

8. Client Cooperation and Conduct

The client is responsible for providing all necessary cooperation to facilitate MURR Media's services. This includes ensuring access to venues, treating equipment and staff with respect, and adhering to agreed schedules. MURR Media reserves the right to terminate the service with no refund if working conditions are deemed unsafe or if the client's conduct is unreasonably obstructive.

9. Rights and Permissions

It is assumed that the client has obtained all necessary permissions and rights for MURR Media to conduct filming and photography. This includes location releases and releases from people appearing in the footage or photographs. MURR Media will not be held responsible for any infringements on rights or legal disputes that arise due to the lack of necessary permissions obtained by the client.

10. Cancellation and Rescheduling

If the client decides to cancel the project, they must notify MURR Media in writing.

Cancellations made more than 30 days before the scheduled shoot: full refund of deposit.
Cancellations made 14 to 29 days before the shoot: 50% of the deposit refunded.
Cancellations made less than 14 days before the shoot: deposit is non-refundable.

If a project is abandoned by the client after shooting has taken place, the full agreed fee remains due regardless of whether editing has been completed or deliverables have been released.

Rescheduling is subject to availability and may incur additional charges. In the unlikely event that MURR Media needs to cancel a booking, the client will be notified as soon as possible and efforts will be made to reschedule or recommend a third-party provider. If neither is possible, a full refund will be provided.

11. Payment Terms

An invoice will be issued after the completion of shooting. Full payment is required before the release of any deliverables. At the discretion of MURR Media, content may be released prior to full payment, but this does not waive the requirement for payment in full.

In some cases, a deposit may be required prior to commencement. The deposit amount will be deducted from the total amount due on the final invoice. Payments can be made via bank transfer, Revolut, or cash.

12. Damage to Equipment or Property

In the event of damage to MURR Media's equipment or property caused by the client or third parties during the shoot, the client may be held responsible for the cost of repair or replacement.

13. Complaints and Dispute Resolution

Any complaints about MURR Media's services should be raised within 7 days of receiving the final product. MURR Media will endeavour to resolve the matter to the satisfaction of both parties. If the dispute cannot be resolved amicably, further steps may be taken in accordance with the laws of Ireland.

14. Liability and Indemnification

MURR Media will not be held responsible for any indirect or consequential losses suffered by the client. The liability of MURR Media will be limited to the total amount paid by the client for the specific service. The client agrees to indemnify and hold harmless MURR Media from any claims, damages, losses, and expenses arising out of the use of MURR Media's services.

15. Drone Operations

MURR Media holds an IAA (Irish Aviation Authority) drone operator certificate. All drone shoots are conducted in compliance with Irish and EU aviation regulations. Drone operations are subject to weather conditions, airspace restrictions, and site suitability at the time of the shoot. Where drone work cannot be carried out due to these factors, MURR Media will not be liable, and a rescheduled drone shoot may be arranged at no additional charge where reasonably possible.

16. Force Majeure

Neither party shall be liable for failure to perform its obligations due to acts of nature, war, government sanction, labour disputes, or other events outside reasonable control.

17. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Ireland.

18. Agreement to Terms

By engaging MURR Media for services, the client agrees to these terms and conditions.